Return/Refund Policy for Purchases of Step 1 Online Course:

• Effective July 3, 2012, except as otherwise provided herein, all purchases of subscriptions to the Doctors in Training 2013 Step 1 course that occur prior to January 7, 2013 (the date that Part 1 of the 2013 course is expected to begin) shall be fully refundable for a period of fourteen (14) days from the date of purchase; provided, however, the refund period for purchases made within 14 days prior to January 7, 2013 shall expire at 12:01 a.m. (central standard time) on January 7, 2013.  All purchases of subscriptions to the Doctors in Training 2012 Step 1 course that occur on or after July 3, 2012 and all purchases of subscriptions to the Doctors in Training 2013 Step 1 course that occur after January 7, 2013 shall not be eligible for a cash refund at any time. No refunds shall be issued in connection with any refund request made after the expiration of the applicable refund period.
• To receive a refund during the refund period, please contact our Customer Service Department at 817.870.2730. Please allow approximately six weeks for a refund request to be processed.  Notwithstanding the foregoing, in the event that any purchaser of the Doctors in Training Step 1 course decides, after the expiration of the refund period, but prior to viewing more than ten percent (10%) of the videos included in Part 2 of the course, that he or she does not wish to view the remaining videos included in Part 2 of the course, such person may, in lieu of completing the course, elect to receive a Doctors in Training Solid Series store credit equal to the purchase price (net of applicable sales taxes) that the customer paid for the Step 1 course. Any request to convert the purchase price that the customer paid for the Step 1 course to a Solid Series store credit must be made prior to the first to occur of, (i) the expiration of the thirty (30) day access period to Part 2 of the course, or (ii) the one year anniversary of the date the customer purchased access to the course.   Solid Series store credits shall be redeemable for any Doctors in Training Solid Series product based on the purchase price of such Solid Series product at the time of such redemption.  To request an issuance of Solid Series store credits in lieu of course viewing, please contact our Customer Service Department at 817.870.2730.

 Return/Refund Policy for Purchases of Step 2 CK Course:

• Effective July 3, 2012, except as otherwise provided herein, all purchases of subscriptions to the Doctors in Training Step 2 CK course shall be fully refundable for a period of fourteen (14) days from the date of purchase; provided, however, the refund period relating to any purchase that occurs during the fourteen (14) day period preceding the purchaser’s initial access date to the online videos shall expire upon the purchaser’s initial access to the online course.  In addition, if a purchaser’s study guide has been shipped by Doctors in Training prior to the purchaser making a refund request, the purchaser must return the study guide, at his or her expense, to Doctors in Training as a condition to receiving a refund. No refunds shall be issued in connection with any refund request made after the expiration of the refund period.
• To receive a refund during the refund period, please contact our Customer Service Department at 817.870.2730. Please allow approximately six weeks for a refund request to be processed. Notwithstanding the foregoing, in the event that any purchaser of the Doctors in Training Step 2 CK course decides, after the expiration of the refund period but prior to viewing more than ten percent (10%) of the course videos, that he or she does not wish to view the remaining portion of the course, such person may, in lieu of viewing the course, elect to receive a  Doctors in Training Solid Series store credit equal to the purchase price (net of applicable sales taxes) that the customer paid for the Step 2 CK course. Any request to convert the purchase price that the customer paid for the Step 2 CK course to a Solid Series store credit must be made prior to the first to occur of, (i) the expiration of the forty-five (45) day access period to the course, or (ii) the one year anniversary of the date the customer purchased access to the course.  Solid Series store credits shall be redeemable for any Doctors in Training Solid Series product based on the purchase price of such Solid Series product at the time of such redemption.  To request an issuance of Solid Series store credits in lieu of course viewing, please contact our Customer Service Department at 817.870.2730.

Return/Refund Policy for OMM:

All purchases of subscriptions to the OMM Addition, other than OMM bundled products, are non-refundable, however, in the event that any purchaser of the OMM Addition decides prior to beginning to view the online course, that he or she does not wish to view the course, such person may, in lieu of viewing the course, elect to receive a Doctors in Training Solid Series store credit equal to the purchase price that the customer paid for the OMM Addition.  Any request to convert the purchase price that the customer paid for the course to a Solid Series store credit must be made prior to the one year anniversary of the date the customer purchased access to the course.   Solid Series store credits shall be redeemable for any Doctors in Training Solid Series product based on the purchase price of such Solid Series product. To request an issuance of a Solid Series store credit in lieu of course viewing, please contact our Customer Service Department at 817.870.2730.

Return/Refund Policy for OMM Bundled Products:

Purchases of subscriptions to OMM that are acquired as a bundle with subscription to the Doctors In Training Step 1 course or the Doctors In Training Step 2 CK course shall be subject to the refund policy for the Step 1 or Step 2 CK course set forth above, as the case may be.

Course Extensions:

Purchases of extensions to the access period of the Step 1 course or the Step 2 CK course are non-refundable.

Solid Series Products:

All purchases of any Solid Series product and all purchases of PPACA (Understanding Healthcare Reform) are non-refundable.

Advising Products and Services:

All purchases of Doctors in Training advising products and services are non-refundable.

Gross Anatomy and Radiology Study Guide (“GAR”):

All purchases of GAR’s are non-refundable.

Lock-in Pricing:

All initial payments made in order to secure lock-in pricing of a purchase of a subscription to a future Step 1 or Step 2 CK course are non-refundable.

Learning Credits:

The Learning Credit product concept was discontinued effective January 30, 2013. All purchases of Learning Credits were non-refundable.

Last updated: January 30, 2013